In addition, TMA will now offer the National Training Program Field Service Technician program in cooperation with the California Alarm Association and Syncomm Management Group.
McLEAN, Va. – The Monitoring Association (TMA) announces the expansion of its online library of education and training courses offered on its Learning Management System (LMS) at TMATraining.org.
More than 75 hours of lessons have been added thanks to a formal collaboration with SecurityCEU.com.
Topics vary widely and include customer service; Sales; access control; IP video; IP networking; perimeter security detection; repair; writing effective incident reports; wireless technologies; cyber and cloud security; effective communication; alarm science; project management; and more.
Additionally, TMA announces that it will now offer the National Training Program (NTP) Field Service Technician (FST) program in cooperation with the California Alarm Association (CAA) and management group Syncomm.
“Education has long been a hallmark of the TMA,” says TMA President Morgan Hertel, who is also a columnist for ISS‘s Monitoring Matters. “As the trade association for the professional surveillance industry, our members turn to TMA for professional development courses that offer high-quality content that focuses on their distinct business needs and licensing requirements. . We succeed when our members succeed. With the addition of these valuable courses, TMA is in a much stronger position to equip its members with the knowledge and abilities needed to grow and excel in today’s competitive marketplace. It’s an exciting time.
These new additions are in addition to TMA’s existing 13 online operator training modules on topics ranging from leadership, customer service and call handling to cybersecurity, false alarm handling and the standards that make up the Monitoring Center Operators Level 1 and 2 Online Course.
“We are excited to bring our rich, nationally and state-approved content for license compliance to TMA. CMOOR has worked with TMA for nearly 18 years in one capacity or another. This was a a natural progression of our already strong relationship, which both members and TMA as an organization will benefit from,” said Connie Moorhead, President of CMOOR Group, owner and operator of SecurityCEU.com.
Jerry Lenander of the National Training Program, and a ISS Industry Hall of Fame, adds, “We are proud to partner with The Monitoring Association to present foundational training to their members as part of advancing their core mission. The Field Service Technician program is a comprehensive offering that reflects the evolution of technology in the industry. »
You can view TMA’s comprehensive library of educational offerings at TMATraining.org.